Env-Guard Company provides high-quality pre-sale and after-sale services, and an efficient and professional technical team to ensure the practical interests of each customer.

According to Env-Guard's business scope, we have established a strong team of installation engineers, which are divided into several parts according to business, including shredder design team, metal processing team and copper wire crushing team. Each team is composed of young, middle-aged and old engineers to fully meet business needs and achieve talent training goals.

At Env-Guard, we adhere to the principle of providing customized design solutions for each customer. Relying on the professional knowledge of the sales manager and the service of the whole product life cycle, we help customers overcome difficulties in equipment procurement, operating cost accounting, operation management, and after-sales service acquisition, improve profitability, and achieve sustainable business development.

Env-Guard has established a complete management system from initial consultation, solution design, on-site visit, machine preparation and shipment to after-sales feedback, to effectively ensure rapid and timely transmission of information so that the specialized services and technical supports can be provided by the correct persons at the correct time.

Keeping in mind a Chinese old saying that “Jade must be cut and chiseled to make it a useful ware” (a person must be disciplined and educated to be a useful citizen), Env-Guard has always been upholding the spirit of craftsman at every stage, especially for the stages of machine preparation and shipment.

Depending on customers' needs, Env-Guard's installation engineers can provide on-site guidance in infrastructure construction, equipment installation and commissioning, as well as trial operation of entire production line. If technical items meet the design criteria, the customer will sign the certificate of conformity.

Env-Guard provides a half-a-year quality warranty for its products, excluding vulnerable parts (Customers can have faulty products repaired, replaced and returned for free.) Direct expenses related to the warranty, such as, freights, charges of spare parts, and expenses for accommodation of warranty technicians shall be borne by Party B or by subtracting them from the contract specified payment for goods. Party A shall not be liable for the above-mentioned expenses and any indirect losses beyond the contract. However, Party A must dispatch technicians for instructions when Party B is responsible for the expenses for accommodation of technicians.

Env-Guard provides a one-year warranty for its shredders, metal shredders, copper wire shredders and other equipment, which will take effect after passing the project acceptance. When applying for warranty, the user should present the warranty invoice and certificate. The maintenance cost of damage caused by the quality of the machine shall be borne by Env-Guard. For details, please refer to Env-Guard Installation Confirmation Voucher, and Env-Guard User Information Card.

For complaints about production line operation from customers, we undertake to complete problem identification and solution offering within 24 hours, and solve the problem within 3/10 days for domestic/foreign customers.

Env-Guard has established a complete management system from initial consultation, solution design, on-site visit, machine preparation and shipment to after-sales feedback, to effectively ensure rapid and timely transmission of information so that the specialized services and technical supports can be provided by the correct persons at the correct time.